Return Policy & FAQ’s

All Crimson Cowgirl Co sales are FINAL••No returns or exchanges, including any pre-orders or sales! Due to our growing business, item inventory can change quickly so for that reason, we are unable to guarantee that the item/size you need will be available once we receive your return. Therefore, we no longer accept returns or offer exchanges. 

Pre-orders are just that, so you’ll be expected to pay upfront for item(s) and then we will ship once they arrive. We are always very clear & keep y’all updated when we are running a pre-order so there’s no questions. Sometimes pre-orders do take longer than expected so please keep that in mind & be kind. Most of the time, it’s out of our hands. We aren’t trying to steal your money, we promise. And we’ll always ship ASAP, once they arrive. 

All items are shipped in new condition and if a problem occurs, please contact us as soon as possible at shopcrimsoncanyon@gmail.com. If items arrive defective, please notify us within 2 days of receiving your order so we can correct the issue. If you fail to contact us within 2 days, it cannot be returned & will be considered normal wear & tear. 

Items are mailed USPS {postal service}. YOU are responsible for the correct mailing address. We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact usps & file a claim. We will help you if you need it! Once the package leaves our store, and gets scanned in at USPS, it is now in USPS possession. We are NOT, I repeat, NOT responsible for anything that happens to your packages when they are in USPS possession. You have the option of checking out with USPS priority shipping which includes $50 insurance, and you can always pay for extra insurance while checking out, just in case, especially on those more expensive orders. Tracking will always be provided via your email and fb messenger, if you have it set up. You have the option to insure your orders, so it is your choice to purchase it or not. We are not responsible if you choose not to. 
Shipping is based on weight. We weigh all of our items & figure shipping accordingly. CA sales tax will also be applied to CA residents. Crimson Cowgirl prices are already AMAZING 😉 so we do charge for shipping! Please allow 3-5 days for us to ship your items. Some days/weeks are busier than others, so always allow 3-5 days to get it out the door. {CA Tax-7.25%}.
Please be sure to read all item descriptions & info. They are there for a reason, and most questions regarding the items can be answered by reading the item descriptions.